Conducting a Successful Telephone Interview

Preparing for a Telephone interview?

It’s easy to understate the importance of a phone interview, dismissing it as merely the first step in the long job-search process. In reality, a seemingly cursory phone interview is actually the most important step, because without success, the next steps never happen.

Our friends at Lee Hecht Harrison Knightsbridge have compiled a list of things for you to do and keep in mind.

15 Tips for Success

  • Make the call from home . It’s important to make the call in an environment with minimal noise and where you can speak at a reasonable volume. The more controlled the space you’re calling from, the less room for distractions and other unanticipated events.
  • If you have one, use a landline. Don't allow outside noises or a choppy cell signal keep you from an awesome opportunity. Making the call from a landline leaves less room for misinterpretation and cuts the odds of disconnection to a minimum. Also be sure to use a high-quality phone. Every phone makes your voice sound different; too much treble and you might sound weak, too much bass and you could sound self-important. Find the phone that suits your voice best.
  • Disable extra phone features. Whether it’s call waiting or an answering machine for an additional phone line, turn off all your phone accessories. These noises can be a distraction and embarrassment, sabotaging your chances of moving the interview process forward.
  • Avoid interruptions. If you are interviewing in a location with multiple people or pets, be sure to let everyone know ahead of time that you will be in an interview while securing any animals away from your interview space. Nothing is less professional than having to tell your potential employer to hang on while you shoo your dog away.
  • Give yourself time. Many job seekers make the mistake of trying to fit a phone interview during their lunch hour at work. But what if the interviewer is running a few minutes late? Also, the longer the call, the better you’re doing! Make the call at a time where you have a minimum of 30 minutes free. Most phone interviews last only a few minutes, but if you end up hitting it off with the interviewer, the last thing you want to do is have to cut them off. Even if you’re interviewing for a low-stress job, rushing will increase stress, so give yourself plenty of time.
  • Be ready. Prepare all of the materials you will need for the interview and be at the location of the call at least five minutes early. The interviewer can call early; in fact, some hiring agents use this as a tactic to test candidates.
  • Print it out. A benefit of having a telephone interview is that you can have a cheat sheet in front of you so that you don't have to memorize everything you want to mention. Have a physical copy of your resume and the job description in front of you during the call. Type up a bulleted list of items you want to cover during the conversation. As each one gets satisfied, cross it off the list. Printouts are necessary in case your Internet access fails. Don't be afraid to help yourself with post-it notes when you interview.
  • Have Web access. It’s always best to give your full concentration to the interview, listening and answering questions diligently. However, also take advantage of the fact that the interviewer can’t see you. Open up the company’s website in your browser and have another window open to the search engine of your choice. But be sure to never let the interviewer hear you typing. Invest in a quiet keyboard or practice the art of silent typing.
  • Answer the phone with your name. To avoid an awkward start to the call, take charge by answering the phone by stating your name. This lets the person on the other line know exactly who you are and saves them the trouble of asking for you. It also helps to have a “pleasantry in your pocket” ready to go. Know exactly how you will greet the caller and start the conversation.
  • Smile. Smiling when you speak brings energy and excitement to your voice. When speaking on the phone, your voice actually loses about half of its energy during transmission. Make sure your enthusiasm gets across by overcompensating. Since no one can see you, pretend you're on a soap opera and overact.
  • Watch your body language. Everyone has different phone habits. Some people pace and others sit still as a statue. Find middle ground and pay attention to your interview body language. Hold your body in an upright position and don’t be afraid to use your hands to be expressive. If you are the type of person who is on the move when on the phone, give yourself an enclosed area that is large enough so you avoid wondering from room to room.
  • Mute. If you need to take a sip of water or handle a situation outside of the interview, the mute button can be your best friend. On most phones, the person on the other line will never know you hit the button. However, it’s always a good idea to test “mute” before the call to see if the person on the other line gets an indication that it’s been activated.
  • Be honest. If a major distraction occurs during the phone interview, mention it. Your honesty will likely be appreciated; after all, the person on the other line is human too and has likely encountered a similar situation. The worst thing you can do is attempt to cover up something that takes you out of the moment, because it could make you look like you weren’t paying attention.
  • Convince me. You must convince the interviewer that having you come into the office for a meeting will not waste their time. Make sure that your answers during the call reiterate your experience, interest in the position, and desire to continue the conversation in person.
  • Say thanks… fast. Unlike a face-to-face interview, there’s no commute afterwards. Send a thank-you note an hour or two after the phone interview. This helps you close the loop and reiterate your interest in wanting to meet the interviewer in person. The goal of a phone interview is to get a face-to-face meeting; don’t be bashful about making this request. If you can't send the email right away, make several notes about the call while they're fresh in your mind. These will come in handy when you send the thank-you note later in the day.

While keeping all of these tips in mind, don’t lose sight of your phone interview mission: to earn an in-person meeting, convince them to love you, and get an amazing job offer.